OI2-6 - User support

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Author and Citation Info: 

DiBiase, D., DeMers, M., Johnson, A., Kemp, K., Luck, A. T., Plewe, B., and Wentz, E. (2006). User support. The Geographic Information Science & Technology Body of Knowledge. Washington, DC: Association of American Geographers. (2nd Quarter 2016, first digital).

Learning Objectives: 
  • Develop a plan to provide user support to aid in the implementation process
  • Illustrate how the failure of successfully engaging user support can affect the outcome of a GIS implementation project